Goshen Farms Subscription Policy
Introduction: Welcome to the Goshen Farms Subscription Service. Enjoy a regular supply of freshly harvested microgreens, delivered directly to your door. By subscribing, you agree to our terms and conditions.
Subscription Types and Customization: Select from various subscription options, each delivering an average of 2 to 3 ounces of microgreens. Customize your box from our range, or let us surprise you with our freshest picks.
Renewal and Billing: Your subscription renews on the anniversary of your sign-up date, be it monthly or annually. A reminder will be sent 15 days before your renewal date, giving you the option to continue or cancel.
Delivery Schedule: Delivery is based on the schedule you select upon enrollment. Please inform us at least one week in advance of any changes to your delivery address to ensure uninterrupted service.
Gift Subscriptions: Offer a gift subscription to share the joy of fresh microgreens. Gift subscriptions adhere to the same terms as regular subscriptions.
Referral Program: Refer a friend and receive a surprise box as a token of our appreciation. This box includes special selections not typically found in our standard offerings.
Business Subscriptions: For bulk orders, businesses are encouraged to contact us directly for custom solutions tailored to your specific needs.
Cancellation Policy: To cancel your subscription, please notify us at least 15 days prior to your next renewal date to avoid charges for the next cycle.
Contact Information: For any questions or support, please reach out to our customer service team at service@goshen-farms.com.
Goshen Farms Return Policy
Our Commitment: At Goshen Farms, your satisfaction is our priority. We are proud of the high-quality, fresh produce we provide. If you’re not satisfied with your purchase, we’re here to rectify the situation.
Notice of Issue: If your order does not meet your expectations in quality or freshness, please inform us within 48 hours of receipt. Due to the perishable nature of our products, we are unable to accept physical returns; however, we will work with you to ensure your satisfaction.
Submitting a Quality Issue Report:
Resolution Process: Upon receiving your Quality Issue Report, our team will review the information provided and respond within 48 hours. If your report meets our quality issue criteria, we will issue store credit equivalent to the value of the affected items. This credit can be used for any future purchases with Goshen Farms.
Store Credit: Store credits will be issued to your Goshen Farms account and will be available for use on your next purchase. Credits are valid for 90-days from the date of issue.
Exclusions: Please note that we cannot issue credits for problems reported after the 48-hour window or for products that have been discarded or consumed.
Questions: Our customer service team is dedicated to ensuring your satisfaction. If you have any questions about our return policy or the quality of your order, please do not hesitate to contact us.
Goshen Farms Privacy Policy
Introduction: Goshen Farms is dedicated to safeguarding your privacy and handling your personal information with care and respect. This policy serves as a commitment to protecting your data in compliance with the Maryland Personal Information Protection Act (PIPA).
Information Collection and Use: We collect personal information such as your name, address, email address, and payment details when you make a purchase, sign up for our services, or interact with our customer service team. This information is used to process transactions, deliver services, and maintain our ongoing customer relationship.
Information Security: To protect your personal information from unauthorized access or disclosure, we employ a range of security measures including data encryption, secure network protocols, and physical security controls. Our security practices are regularly reviewed and updated to ensure the highest level of protection.
Data Sharing and Disclosure: We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties without your consent, except to trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release information when it’s appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.
Consumer Rights: You have the right to request access to the personal information we hold about you, to request corrections to any inaccurate information, and to request the deletion of your personal information from our records. You can also withdraw consent for the use of your personal information at any time.
Notification of Breaches: In the unlikely event of a data breach, we will promptly notify affected individuals and relevant authorities, as required by law, if the breach is likely to result in a risk to the rights and freedoms of individuals.
Policy Updates: This privacy policy may be updated to reflect changes to our information practices. If we make any material changes, we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective.
Contact Us: For questions regarding this privacy policy or the handling of your personal information, please contact our data protection officer at service@goshen-farms.com.
Contact us at service@goshen-farms.com for questions related to refunds and returns.
